![]() ![]() If you or your students require any additional technical support with Zoom, please connect with Support via Email ( or Phone ( 40). Note: If switching from a personal Zoom account to a UCF account, you may need to clear your browser cache/cookies to prevent any login errors. Please review the Zoom Student FAQs page for additional questions regarding Zoom. Once logged in via UCF, clicking the Zoom recording link should work successfully. Visit and click “Sign In” in order to log-in using your UCF Network ID (NID). As a result, when students click the Zoom recording link, access is denied. The most common problem encountered is that students are not accessing Zoom with their UCF credentials (the "Sign in with SSO" option) when using the Zoom App and instead signing in with an email account to access recorded lectures. ![]() ![]() If you are signed into your personal account. Support is seeing a large number of requests related to student difficulties in accessing Zoom recordings. If you are still signed in and you are encountering issues with the software, please contact the IT Service Desk. ![]()
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